Edit Suits co. digital commerce transformation:
Web development and CRM implementation
#CRM / #Web development / #Design and fashion / #eDelivery / #On Demand Delivery
Meet our client and listen to their Solo
Edit Suits is a company of men’s business clothing. Its mission is to create the most comfortable customized men’s business suits. Edit Suits Co. shops are located in several cities in England and Singapore. Their website consists of three elements: an online store, a booking system, and a CRM system.
Edit Suits needed a product that would combine an online store and the company's process management system.
Thus, enabling customers to manage orders from the initial stage of taking measurements to the delivery of the finished product to the client.
Website modernization and possibility to make sales through an online storeThe core of the site is CMS WordPress, so the innovation of the project and changes in functionality were often limited by the capabilities of the system itself. In this situation, the best way out would be to carry out code refactoring, i. e., to change the inner structure of software making it easier to understand the code while documenting the whole process. However, after long discussions and reflections, the client still decided not to implement the changes but to deal with the current site. Thus, we started working on the existing site and we limited ourselves to the functionality provided by WordPress.
Optimization of business processes to manage ordersThe company wanted to develop a product that would combine an online store and its management system process. Thus, the customers could have managed orders from the initial stage of taking measurements to the delivery of the end product to the client. Therefore, we have created a robust and functional CRM system to improve the process of storing data about products, orders, and customers.
A qualitative project examinationA qualitative project examination
Website DevelopmentWebsite DevelopmentThe development team has optimized the platform in every possible way, and aslo, it has reviewed the structure of new tables and the overall functionality.
Performance optimizationPerformance optimization
Integration of additional servicesIntegration of additional services
Organizing a great deal of dataOrganizing a great deal of data
CRM development and integrationCRM development and integration
Together with Soloway (formerly bvblogic), we overhauled the booking tool, making it a lot more flexible and useful to our needs. In the end, we started with the development of an entire order management system that administers measurements and tracks orders along the process. Soloway’s streamlining of the booking system nearly eliminated customer service calls, reducing staffing needs. Their intuitive project management system allowed for an easy flow of information. Soloway was an honest and transparent development partner.
Reto Peter, Founder at Edit Suits
Technologies and tools
- Product preview
Clients have got the possibility to check all the details of the style, material, etc., just by visiting a website.
- Appointments for taking measurements
When booking a meeting at the tailor’s, available time, date, and location are offered. Then, the meeting is added to Google Calendar.
- Contactless order of a suit with individual measurements
The website provides a video with detailed instructions on how to take measurements yourself.
- Ability to create your own individual product
The designer will help a client to bring their ideas to life.
Technologies and tools
- Managing department working processes in different countries
Working remotely is a challenge, however, despite the distance, the team can collaborate, bond, and be productive.
- Possibility to process requests from around the world
Which in turn, makes it possible to expand the customer base. Sounds great, doesn’t it?
- Easily manageable stages of the order
When the order is divided into manageable stages, it becomes easier to control the project and the quality of the output.
Helping to convey a client’s mission is an integral part of SoloWay’s work. Client’s trust inspires us to provide impeccable solutions.
Oksana Lysionok, Head Of PMO